Customer Service

Have you already looked through our FAQ but can't find an answer to your question? We're happy to help. Please contact us using the form below and follow the instructions for the appropriate topic 

Returns

Have you ordered the wrong product, or have you decided to refrain from buying it? No problem. After purchasing the product, you have 14 days to return it, provided that the item is still in its original condition.

This means that it is undamaged, unused and in the original packaging.

After we have processed the returned product, we will refund the purchase amount as soon as possible to the bank details known to us.

Please complete the form below, indicating the item to be returned and the reason for the return. Then return the product to:

SPEQ Innovations

Molensteen 9

7773 NM Hardenberg

Please clearly state your name on the package. 

Repair/TarQa Fault

If there is a fault or defect in your TarQa Ball Pump, first consult the most common faults in the FAQ to see if there is a solution.

If the fault cannot be resolved, a SPEQ Innovations technician will have to examine the ball pump.

Please fill out the form below and include a description of the problem. Then send the pump to:

SPEQ Innovations

Molensteen 9

7773 NM Hardenberg

After we have received the pump, we will have a technician examine it as soon as possible. We will contact you if repair costs are necessary. The warranty on the TarQa Ball Pump is 12 months.

Defective SPEQ Football Goal / Jumptastic / Fumpa Pump

Is your SPEQ Football Goal, Jumptastic or Fumpa Pump faulty? Please fill out the form below and we will contact you as soon as possible for a suitable solution.

General Contact

Please complete the form below and we will contact you as soon as possible!